The Process & FAQs

Great design that is convenient and simple to understand!

Here’s what the process looks like:

  1. The first step is to either contact me or fill out the project questionnaire (found here) and request a 15 minute design consultation over the phone.  You’ll be contacted after you fill out the questionnaire, so that we can get clear on what’s not working in your space and what you’d like to see updated.
  2. Then you’ll need to decide on what package or service you’re interested in – click here to see the options. If you don’t know, don’t worry, we can chat about it during the consultation or customize a package or service to suit your specific needs.
  3. Before we can begin creating your customized design plan, you’ll need to confirm with payment. If you have selected one of the packages that includes an in-home assessment, we’ll get that booked after confirmation has been received.
  4. I’ll then send you some inspirational ideas by email to be sure we’re on the same page for the look and feel you’re after, alternatively you can share a Pinterest board you’ve already started collecting images on. If you’ve booked the Preferred or Select Package, we’ll get your in-home and style assessment booked for when it’s convenient for you.
  5. Then give me about 2 weeks to create your customized design plan which will include:
    1. concept board
    2. ideal room layout
    3. colour and finish suggestions (as needed)
    4. sourcing list with easy online shopping links
    5. other tips and suggestions for implementing the design plan into your space.
  6. Once you receive your plan, I’ll follow up to make sure it’s met (or exceeded) your expectations, and to answer any questions you may have.
  7. You now can to get started shopping and implementing your plan. If you have booked the Preferred or Select Package, I will follow up with you at the appropriate time (depending on scoop of the project) to check-in and book the shopping and/or decorating time included in your package.
  8. Finally, you get to enjoy your new personalized and functional space, showing it off to all your friends and family!

Frequently Asked Questions

  • Do I have to pay for a package before I receive my design?
    Yes, we require payment up front in order to begin our design process.
  • What if I’m not happy with the design you create for me?
    Although it is extremely unlikely, the Basic and Preferred package include one revision if you are unsatisfied with the initial one and the Select package includes up to two revisions. Trust me when I say that if you communicate with me after the initial one that you are unsatisfied, we will have a thorough discussion to ensure I completely understand your needs and vision for a new plan that will completely satisfy and delight you. Please note, you must communicate your dissatisfaction within 30 days of receiving the plan to be eligible for a revision. See return policy here.
  • What is the typical timeframe for getting a design?
    Typically after our phone consultation and confirmation of project with payment, you will receive your design plan within 2 weeks. It’s possible that things can hold up this timeline, such as booking an in-home consultation if we’re having a hard time finding time that works for both parties before proceeding to create a design plan. If business is really busy or holidays have been planned, I will be upfront with you about a timeline for the design before payment is made so you are aware of the lengthen timeframe.
  • I’ve received my design plan from you – now what?
    Once you have received your design, you can get to work implementing it! Included with each design plan is an implementation strategy and suggestions, but hiring and overseeing the project is up to you. If you have selected the Preferred or Select package, I will follow up with you along the way for any questions or to book your shopping and decorating time once any renovations have got underway.
  • I don’t live in the greater Waterloo Region, will you travel to my house?
    The basic package is designed so that I never have to see your home or even meet you in person. Bummer I know!  However, this can be a great way to receive a comprehensive design no matter where you live. The Preferred and Select packages do have the additional services where I visit your home and are priced for people living within the Waterloo Region. However if you live further away, we can discuss what additional travel costs would need to be covered for this.
  • My room is very small/large, are your prices for standard room sizes?
    My package prices reflect design solutions for fairly standard room sizes. If your space is much smaller or larger than a typical room, I can quote out an adjusted price that would reflect that after you fill out the questionnaire or email me directly.
  • Do you use templates or reuse designs for clients?
    I know many designers that are embarking on e-design will use templates or reuse designs for various clients to save them time and money. This is something I don’t do, as I believe every space and family is unique and their personal solution should reflect such.
  • How will we communicate during the project?
    I’m totally into creating convenient service that is personal for you. If you prefer to only communicate by phone or email, please specify so that I can be sure your preference is accounted for. Otherwise a mix of phone and email will be used to communicate, along with meeting in-person if applicable for the package selected. Also, if you would prefer a hardcopy design plan or in-person presentation instead, please discuss this during the initial consultation so this can be planned accordingly (additional fees will apply).
  • I need some design advice, but aren’t sure one of your packages are the best fit for me. Can you still help?
    In addition to my 3 packages, I offer hourly consultation or single item sourcing. I am also happy to customized any of my packages or services to suite your specific needs. Let’s book a phone consultation and chat!